RETURNS & EXCHANGES:

Kindly note that the customer should wear underwear when trying on the garments. If the customer wants to make an exchange or return some garments which have been bought, the customer must bear in mind that products that do not have the original labels, are damaged, have been washed in anyway, are dirty, have been worn, have deodorant stains, have damage due to smoke or has a misty smell; meaning that they are not in the same conditions in which they have been sent by us, they will not be illegible for exchange or will in any way be received as a returned product. In case of receiving the merchandise in any of these states, the merchandise will be returned to the customer and the customer will be responsible for the return costs.

 

Once the customer receives the product, if the client is not 100% satisfied with their purchase, the customer has 15 calendar days from the delivery date to make their exchange request.

 

The Customer must contact us via email to info@sotiufit.com if they want to change the product.

 

Kindly note that the shipping costs for exchanges and returns are to be paid by the customer. 

 

Note that SOTIUGAL S.A.S is not responsible for items lost or damaged during the return transportation. All retuned products after the allowed time period will be returned to the customer and therefore an additional charge of shipping will be charged to the customer. 

 

We highly suggest using a secure traceable method of shipment to ensure the safe and documented receipt of the returned products to our facilities.

 

Returns and exchanges will only be made for purchases made via our online store, and once they have been received, reviewed and approved, the approval of the requested change will be confirmed to the customer. 

 

Changes are subject to the item’s availability in our inventory, if the same item requested is not available, the customer will be contacted to agree on a different item, if the item is of a higher value, the customer must pay the difference in price. 

 

Exchange or return of garments on offer: No changes or returns are to be accepted for products which have been purchased while in promotions or discounts. 

 

Warranty claims: the customer has up to 30 calendar days following the purchase date to make a request for a warranty claim for a purchased product, it is compulsory to present the purchase invoice to make the warranty effective, all of which must be sent with the respective request to the email info@sotiufit.com. SOTIUGAL SAS will analyze the claim, considering, the good use of the garment and to the care and washing instructions and recommendations mentioned on the product labels and accordingly the respective decision on the claim will be made, and which will be communicated to the customer within the following 15 calendar days after the receipt of the item subject to the claim. 

 

For any additional information, the customer can contact us via email at info@sotiufit.com